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Explanation Age
Continuous Improvement Culture Assessment
This assessment tool is based on the models found within the book: “The Explanation Age.” Continuous Improvement comes from measuring and learning, to improve metrics, which should be found on a balanced scorecard. Also, “productive” learning should lead to “inventive” learning, so experts should be allowed to become thought leaders.
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1. Our organization learns from other organizations, through “best practices” research.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
2. Our organization learns from our own customer feedback.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
3. Our organization learns from our own internal experimental testing.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
4. Our organizational memory systems prevent us from having to “relearn.”
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
5. Our organization learns and then makes the required changes to improve.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
6. Our organization has an “improvement” strategy that addresses systems, processes, and people.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
7. Our organization has a balanced scorecard of operational metrics.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
8. Our organization sets goals to improve our operational metrics.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
9. Our organization celebrates when we improve our operational metrics.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
10. Our organization recognizes individuals who “think outside the box” with creative solutions.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I would like to discuss the results of this assessment.
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